This summer, I was interning at PDIS!
Turning crises into opportunities, breaking out of the box and communicating with each other with an open mind
We have discussed with the agency and read through previous research reports to find a topic that could be developed for the experience of users with "no expertise and no access to the Taiwan Forestry Recreation Website," so we interviewed users to understand that they would spend more time on pre-trip preparation. As a result, a more convenient service is being proposed for users while the agency wants it to be visible, so we are providing a Line chatbot to allow users to interact more closely.
How to search relevant information in a simple and quick way for information you need
We understand through interviews that users look for more information on multiple websites to enrich their itineraries and cross-check the accuracy of the information, so we are capitalizing on the strengths of the Taiwan Forestry Recreation website: immediacy, accuracy and richness of information, so that users can get the information they want through our service.
Following the interviews, we understand that users spend a lot of time searching for places to visit, so we are offering them a different way of searching and providing push notifications of tourist attractions, so that they can explore more of Taiwan's mountainous sights.
For the Wireframe version A, we designed a messenger chatbot that works on the Taiwan Forestry Recreation website. Since the Taiwan Forestry Recreation website contains a wealth of information, we have added a chatbot to the website to facilitate interaction with users subsequent to discussions, thereby extending the functionality of the website on the one hand, and simplifying the complexity of using the website by rendering immediate assistance to users when they have gained access to it on the other. The version B of Wireframe is an expanded service in the form of an official Line chatbot, which interactively helps users to select the right destinations. In addition to linking the before, during and after the whole trip, it is also planned to combine online and offline services so that users can have a complete experience throughout the itinerary.
Wireframe version A /Taiwan Forestry Recreation website messenger chatbot
Wireframe version B /Taiwan Forestry Recreation website official Line chatbot