Forestry Bureau, Council of Agriculture, Executive Yuan

Taiwan Forest Recreation
Line Chatbot imported design

Your own guide for trouble-free trips in the mountains

We have discussed with the agency and read through previous research reports to find a topic that could be developed for the experience of users with "no expertise and no access to the Taiwan Forestry Recreation Website," so we interviewed users to understand that they would spend more time on pre-trip preparation. As a result, a more convenient service is being proposed for users while the agency wants it to be visible, so we are providing a Line chatbot to allow users to interact more closely.

Yao I-chun
Chang Chih-yao
Lin Yu-chien
Lee Tzu-i

Preliminary Study

Problem Definitions

1. How to enhance the visibility of the Taiwan Forestry Recreation website so that the service can be extended to all age groups

How to search relevant information in a simple and quick way for information you need

2. How to search relevant information in a simple and quick way for information you need

We understand through interviews that users look for more information on multiple websites to enrich their itineraries and cross-check the accuracy of the information, so we are capitalizing on the strengths of the Taiwan Forestry Recreation website: immediacy, accuracy and richness of information, so that users can get the information they want through our service.

3. How to choose appropriate destinations from all aspects to help users decide their trip

Following the interviews, we understand that users spend a lot of time searching for places to visit, so we are offering them a different way of searching and providing push notifications of tourist attractions, so that they can explore more of Taiwan's mountainous sights.


A conversational approach to exploring the sights and organizing your trip with ease

For the Wireframe version A, we designed a messenger chatbot that works on the Taiwan Forestry Recreation website. Since the Taiwan Forestry Recreation website contains a wealth of information, we have added a chatbot to the website to facilitate interaction with users subsequent to discussions, thereby extending the functionality of the website on the one hand, and simplifying the complexity of using the website by rendering immediate assistance to users when they have gained access to it on the other. The version B of Wireframe is an expanded service in the form of an official Line chatbot, which interactively helps users to select the right destinations. In addition to linking the before, during and after the whole trip, it is also planned to combine online and offline services so that users can have a complete experience throughout the itinerary.

Wireframe version A /Taiwan Forestry Recreation website messenger chatbot

Wireframe version B /Taiwan Forestry Recreation website official Line chatbot

High-fidelity prototype

Official Line Chatbot, an extension of the existing premium service

The Taiwan Forestry Recreation website has undergone two major revamps and is now equipped with most of the features needed to satisfy users. We have therefore been constantly asking ourselves, "How can we optimize the current service? Rather than directly revamping the current website, we are launching an official Line chatbot service, which we hope will extend the existing service to cater for a wider range of users.

Simplified information pages on attractions for quick access to must-know information

For the sake of completeness, the Taiwan Forestry Recreation website has put as much information as possible on its pages. Since mobile phones have small screens, too much text can be overwhelming, so we have designed a simplified version of the page with essential information about the attractions, such as opening and closing times, so that mobile phone users can quickly view the relevant information.

Mountain/Forest Badge Certification, a one-stop shop online and offline

Taiwan's beautiful mountain and forest scenery attracts many people every year. We have designed a set of badges that users can collect at the sites as they walk the trails and climb the 100 peaks, certifying that they have achieved this feat. We have also discussed with the Forestry Bureau the possibility of rolling out related souvenirs for redemption by badge collectors in the future.

Now, let's manipulate the results of the revamp!

Project report

So, let's see what the other groups have achieved!

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