My internship at the Audrey Tang office! Rescue Action by Youth (Part 1)
My internship at the Audrey Tang office! Two months of UX in the public sector and teleworking
National Health Insurance Administration, Ministry of Health and Welfare, Executive Yuan
The National Health Insurance (NHI) Card Online Registration Service aims to provide more channels for people to access the various digital services offered by the National Health Insurance Administration (NHIA). A preliminary study found that some users got stuck in the registration process and eventually withdrew from registration. The team therefore worked with the NHIA to establish the goal of helping users to complete their registration while ensuring the security of their information.
When a user encounters an operational problem, an error message should be displayed or a FAQ should be provided to guide the user through the correct operation.
If a user operates the website correctly but there is still an error, the responsible unit should be first advised of the fault and fix it as soon as possible to prevent the user from being unable to access the website.
How to guide users to finish operating web pages efficiently and achieve their goals
CThere are certain processes and tips that should not be omitted given the concerns about information security. We therefore used the workshop format to merge the feasibility-focused version with the pie-in-the-sky version to ensure that we could troubleshoot technical snags encountered by users and improve their user experience of the new version of the site without compromising information security.
Feasibility-focused version
Pie-in-the-sky version
Final version